Refund Policy

The following terms set out the 30-day return and exchange protections, merchant-paid return shipping, refund process, and defect remedies offered on purchases from NeeDoh.

Returns and Exchanges Within 30 Days

An eligible purchase can be returned or exchanged without cause during the 30-day period following receipt.

Start the request before sending anything by contacting Support@NeeDoec.shop or (207) 387-7570.

Limited No-Reason Return Exceptions

Custom or personalized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for a no-reason return.

These exclusions never reduce rights or remedies for merchandise that is damaged, defective, wrong, incomplete, or missing, and they do not limit non-waivable rights under applicable law.

Prepaid Return Arrangements

The merchant bears the return-shipping cost for approved no-reason requests and for goods that arrive damaged, defective, incorrect, incomplete, or with items missing. NeeDoh will issue prepaid instructions or another no-cost method.

Refund Timing and Cancellations

After receipt and inspection, an approved refund is issued to the original payment method within 5–10 business days; the financial institution may need additional posting time.

A cancellation may be requested before the order ships. Once shipment has occurred, the request is handled under this Refund Policy.

How an Approved Return Works

Unless we approve another destination in writing, send the authorized return to 155 Buck St, Bangor, Maine, 04401, United States. Items sent without authorization may not be accepted.

Pack the item securely and include its components and original packaging when reasonably possible. Handling beyond what is reasonably needed to inspect the product may affect the available remedy where law permits.